Refund Policy

RETURNS

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange for work delivered or items sold.

To be eligible for a return, your product must be able to show defect or error(s) with authentic screenshot(s) and for the same purpose that you purchased it. It must also be in the context of technology or software in which it is targeted to use.

Several types of products and services are exempt from being returned, such as free extensions that we offer, beta versions put to sell at discounted rate or any services provided with ‘No Refunds Accepted’ in expressed terms. We also do not accept products back that work well for its purpose but do not fit for your specific setup or system due to any kind of software or hardware confliction or due to clashing issues related to version of operating system.

Additional non-returnable items:
  • Gift cards or an type of Vouchers (in case)
  • Freely Downloadable software products from our websites
  • Guidance/advice provided over telephone or other medium(s)

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
  • You have ordered any service that is under execution and has completed certain number of hours but not finished in fullest
  • Any extension/plugin or other type of software that does not work properly for its primary purpose and you hold legitimate proof of the same after testing rigorously on your systems with multiple configurations, and return back within 7 days of purchasing

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days, like 1 week or 10 days maximum.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at +91 7096620202 or mail to info@vihadigitalcommerce.com

Free items offered for limited time(if applicable)

Only regular priced items may be refunded, unfortunately items sold free of cost on top of original item cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or not working entirely. If you need to exchange it for the same item, send us an email at info@vihadigitalcommerce.comand in case it is CD/DVD, send your item back to: Viha Digital Commerce, 801B - 802 SAKAR IX, Near Old RBI, CBD Ashram Road, Ahmedabad - 38000, India.

Gifts

If the item was marked as a gift when purchased and in case it does not work as desired on your setup, you’ll receive a gift credit for the value of your return. Next time if and when you make a purchase with our shop, you may be given discount or same gift value added to your purchase, but we do not guarantee that you will definitely receive stipulated discount or other offers for previously incurred Gifts that are defective. Once the returned item is received, a gift certificate will be mailed to you.

Shipping

To return your product like CD/DVD, you should mail it to: Viha Digital Commerce, 801B - 802 SAKAR IX, Near Old RBI, CBD Ashram Road, Ahmedabad - 38000, India.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We shall not pay any cost incurred during shipping process like charges of making calls etc. Also, Viha Digital Commerce shall not be responsible to pay you any amount of refund on account of time you invested for working with plugin, data loss or any similar tangible/intangible things.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary, in case of exchange transaction.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Additional

For products like plugins delivered online or services like customization work of the website, you can call us on +91 7096620202 or mail to info@vihadigitalcommerce.com

and if we have accepted any specific returned item/work, we’ll credit your bank account with the respective amount for which return or part of return is eligible. If you have not paid entirely for the services, you can withdraw part of services not executed yet, but you will have to pay for the completed tasks or number of hours work done that you ordered previously and now withdrawn it for any reason.

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